WaveCX, a provider of digital engagement solutions for financial institutions, has been recognized with the 2025 Banking Tech Awards USA for “Best Customer Experience Solution – Customer Engagement & Actionable Insights.” The award, presented by FinTech Futures, highlights WaveCX’s platform for its use of modern technologies, comprehensive features, and proven ability to improve customer engagement.
Jon Tvrdik, CEO of WaveCX, expressed gratitude for the award, attributing the achievement to their clients and partners who continually inspire the company to innovate. He also noted that the awards ceremony in New York was a great opportunity to connect with others working to advance the industry.
WaveCX’s platform is designed to help financial institutions address challenges in digital engagement, improve operations, and enhance both customer and employee experiences. It combines AI-driven tools and targeted content delivery, enabling institutions to better communicate the value of their digital offerings. For example, one bank in Florida saw a fourfold increase in content production using WaveCX.
The company also recently introduced Curator Command, an AI-powered extension of its search platform. This feature allows users to get real-time answers and take action through natural language directly in their banking apps.
WaveCX’s collaboration with CSI further strengthens its offering by embedding the company’s engagement tools into CSI’s digital banking environments, helping clients deliver more dynamic and engaging digital experiences.
In addition to its win, WaveCX was also named a finalist for “Best Personalization Solution.”
WaveCX powers digital engagement for financial institutions with AI-driven search, interactive content, and in-app intelligence, helping banks and credit unions reduce support costs, increase product adoption, and deliver personalized digital experiences.
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